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IBM Coremetrics Customer Support Services
World-class, award-winning customer support.
IBM Coremetrics has built a solid reputation by providing the most robust analytics platform available anywhere today, and IBM Coremetrics Customer Support Services plays a key role in helping clients work through best practice and technical issues in an effective and efficient manner.
IBM Coremetrics Customer Support Services consist of an online Customer Support Center and several teams of analysts (Best Practices Analysts and Technical Support Analysts). The mission of these resources is to educate and resolve all business questions or technical issues for clients regarding Client IDs that have completed the implementation process. Unlike other support centers, IBM Coremetrics aims to achieve a much more investigative-intensive environment to provide the answers you need to be successful!
Available Customer Support channels include: Support Center web site, phone, email, and live chat.
Analyst Teams
We take a fresh approach to customer support by thoroughly reviewing each item and assigning a severity and analyst, rather than using pre-fabricated scripts as the initial resolution attempt. Each ticket is followed through to closure by IBM Coremetrics Customer Support personnel, even when assigned to members of other internal teams to ensure your issue is addressed in a timely and satisfactory fashion.
There is no limit on who from your team or how many times someone from your team contacts our Customer Support team for assistance. So, an unlimited number of your team members may contact our team an unlimited number of times.
Customer Support Center
The IBM Coremetrics Support Center is an online portal that puts you in the driver's seat with round-the clock, one-stop shopping through broad functionality that delivers:
- A searchable knowledge base that answers your questions, and gives you instant access to essential product and best practice documents.
- Educational tools such as web-based training, best practices webinars, white papers, and more!
- Marketing information including case studies, white papers, and upcoming events, such as the client summit.
- Notifications from support and operations.
- Issue tracking from when you open a ticket through close, so you have complete insight into the status of your inquiries.
- A feedback arena so you can offer suggestions on how we can improve the IBM Coremetrics Support Center.
