IBM Coremetrics Money Back Guarantee
Promotional Package

Refunds only apply to IBM Coremetrics Analytics™ and IBM Coremetrics AdTarget™ and IBM Coremetrics Monitor™ or IBM Coremetrics Export™ services (the “Promotional Package”). Any additional fees (including one time fees) for services that are not part of the Promotional Package are excluded from this refund offer and are not refundable.

IBM Coremetrics guarantees Client will be fully satisfied with IBM Coremetrics Analytics service or IBM Coremetrics will fully refund up to twelve (12) months of the monthly Services Fee (the “Money Back Guarantee”). To exercise the Money Back Guarantee, Client may terminate the Agreement for convenience at anytime ninety (90) days prior to the expiration of the Initial Term. For Clients that have an Initial Term of thirteen (13) months or greater, written notification must be provided ninety (90) days prior to the twelve (12) month anniversary from the Effective Date. For Clients with an Initial Term of twelve (12) months, written notification must be provided ninety (90) days prior to the expiration of the Initial Term or Additional Term (defined in Section 2 of the End User Agreement). Termination notification must be sent to IBM Coremetrics’ Legal department at 11001 East Hillsdale Blvd., Suite 400, Foster City, California 94404-1603 or to contracts@coremetrics.com.